In a feature interview with The Globe and Mail, Roy Gori explains how he foresaw the importance of taking Manulife’s services digital but did not factor in a pandemic forcing his clients to make that jump, too.

“We will see a huge lift in using digital as a way of interacting in our industry. A lot of what we have seen emerge in recent months will definitely stick. I don’t see a massive reversion away from digital.”

Roy Gori, President and CEO, Manulife Financial Corporation