In a feature interview with The Globe and Mail, Roy Gori explains how he foresaw the importance of taking Manulife’s services digital but did not factor in a pandemic forcing his clients to make that jump, too.
“We will see a huge lift in using digital as a way of interacting in our industry. A lot of what we have seen emerge in recent months will definitely stick. I don’t see a massive reversion away from digital.”Roy Gori, President and CEO, Manulife Financial Corporation
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